Call the Independent Age Helpline
Our Helpline is a free and confidential phone service for older people and their friends, families and carers. Call us for information, to arrange impartial advice from a specialist adviser or to order our free guides.
Contact our Helpline team
By phone
Call our free Helpline on 0800 319 6789. Lines are open Monday to Friday, 8.30am to 5.30pm.
By email
Email us at helpline@independentage.org.
By web chat
Chat to us online – Monday to Friday from 9am to 5pm. Find our web chat in the bottom right-hand corner of our website.
Help and advice in your language
If English is not your preferred language, we can give you information and support using a translation service.
How we can help you
If you have a question or need support, our friendly Helpline team is here to listen. If we can help right away, we will. And if you need advice on something a bit more complicated, we’ll arrange a free chat with one of our specialist advisers. We try to help with any issues affecting older people.
- Do you need advice about benefits and other entitlements?
- Would you like to know more about arranging care and support in your home?
- Are you feeling lonely and want to find out about local support?
- Do you have a housing issue you need help with?
Our specialist advice service for older people
Independent Age's specialist advisers can help with issues like:
- how to claim welfare benefits and other ways to maximise your income
- housing options to help you stay independent at home
- hospital discharges
- arranging and paying for care.
You can also contact us for advice in writing. Email advice@independentage.org. We aim to respond within 3–5 working days.
Our advice service holds the AQS Quality Mark in recognition of the high-quality service that Independent Age delivers.
Order Independent Age publications
Our Helpline team and specialist advisers may send you some of our publications to support you. Our free guides and factsheets are full of information to help you boost your income, find the care you need, choose the right place to live and more. You can download them or order printed copies.
If you need them in other formats, such as large print, braille or audio, call the Helpline to order your free copies.
You can also visit our Get advice webpages for information on a range of topics, including saving money, getting help at home, staying independent and planning for the future.
- Who can get it and how to apply.
- What you could get.
- How to boost your income and cut your bills.
Give feedback on our services
Independent Age offers clear, free and impartial advice on the issues that matter and holds the AQS Quality Mark in recognition of the high-quality service that Independent Age delivers. We are committed to providing the highest level of service to anyone getting in touch with Independent Age, to enable us to do so please share your feedback with us by phone, email or by writing to us.
All of our advice contacts are recorded for training, monitoring and evaluation purposes and all the information is stored securely in line with our data protection and privacy policy.